Privacy Policy
Dour Crone is owned and operated by Cynthia Unangst. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit dourcrone.com, use our free tools, or make a purchase. By using the site, you acknowledge that you have read and understood this policy.
Please read this carefully. If you have questions, contact us at [email protected].
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. We collect only what is necessary to operate the business. Depending on how you interact with the site, we may collect:
- Contact details including your name, email address, billing address, and shipping address
- Payment information including payment card details, processed securely through our payment processor — we do not store credit card numbers
- Transaction information including items purchased, order history, and download activity
- Communications you send us, including customer support inquiries
- Device and usage information including your IP address, browser type, and how you navigate the site, collected through standard analytics
- Cookies and similar technologies used for basic site functionality and analytics
How We Collect It
We collect personal information from the following sources:
- Directly from you when you make a purchase, subscribe to the mailing list, or contact us
- Automatically through your device when you visit the site, via cookies and standard web analytics
- From our service providers including WooCommerce, MailerLite, and Etsy, when they collect or process information on our behalf
How We Use Your Information
We use personal information to:
- Process and fulfill orders, including digital downloads and physical goods
- Send order confirmations and download links
- Respond to customer support inquiries
- Send email updates if you have subscribed — you may unsubscribe at any time
- Improve the website and tools
- Detect and prevent fraudulent or unauthorized activity
- Comply with applicable legal obligations
We do not use your information for automated decision-making or profiling. We do not sell your data.
Email List
If you subscribe to the Dour Crone mailing list, your email address is stored in MailerLite. We send infrequent updates about new patterns, tools, and products. Every email includes an unsubscribe link. We do not share your email address with third parties for marketing purposes.
If you were previously subscribed to the NorthEast Mama mailing list and have been migrated to Dour Crone, you will receive a reintroduction email with the option to unsubscribe before receiving further communications.
How We Share Your Information
We do not sell, trade, or rent your personal information. We share data only with service providers necessary to operate the business:
- Payment processors — for secure transaction processing
- Shipping carriers — for physical order fulfillment
- MailerLite — for email list management and communications
- Etsy — if you purchase through our Etsy shop, Etsy’s own privacy policy governs that transaction
- Standard web analytics providers — for anonymized usage data
We may also disclose personal information where required by law, in response to valid legal process, or to protect the rights and safety of Dour Crone and its customers.
Third-Party Websites and Links
This site may contain links to third-party websites including Ravelry, YouTube, and Instagram. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies independently. Our inclusion of a link does not imply endorsement.
Cookies
This website uses cookies for basic functionality and analytics. Cookies do not identify you personally. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
Children’s Privacy
This website is not intended for use by children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us at [email protected] and we will delete it.
Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend you do not use unsecured channels to send sensitive information.
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate information
- Right to request deletion of your information
- Right to receive a copy of your information and request transfer to a third party
- Right to opt out of targeted advertising where applicable
- Right to manage email communication preferences — unsubscribe at any time via any email we send
To exercise any of these rights, contact us at [email protected]. We will respond in a timely manner and will not discriminate against you for exercising your rights.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The updated date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the revised policy.
Contact
Questions about this policy or requests to exercise your rights: [email protected]
Last updated: April 2026 · dourcrone.com · [email protected]